Shipping policy

We ship for free to the Continental 48 states of the United States: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas,  Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana,  Nebraska, Nevada, New Hampshire, New Jersey,  New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon,  Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.

Orders will be shipped free of charge from our warehouses in CA, IL, or TX. Under normal circumstances, we will need 1 to 3 business days to process the order and start shipping. Depending on your location, the order generally takes 4 to 11 business days to be delivered.

After your order has been shipped, you can check the order status information on our website. Sometimes, the status information will be delayed and not show as shipped. However, as long as the order has a tracking number, you can check its status through the website of the shipment company. You can check the logistics information for updates after 24 hours.

For LTL orders, you can accept a phone appointment or change the delivery time before the scheduled date. In most cases, we add this appointment service to all our orders for free. However, to ensure you receive your shipment promptly with no complications, please fill out your information as accurately as possible on the order page. In addition, please be ready to answer your phone from the delivery driver nearing the arrival of your order. Delivery times are normally from 8 AM to 5 PM Monday through Friday. If you are unable to accept your delivery during the scheduled time, please contact us or the shipping company as quickly as possible.

Please note that it is your responsibility to provide accurate contact and delivery information for your order, especially for LTL shipping. You shall be responsible for all costs incurred regarding missed deliveries, including but not limited to reshipping, storage, etc. We will attempt to keep the shipment on site awaiting delivery for 3 days, with failure to get in touch resulting in the order being returned to kmxindustrial. In such cases, during the redelivery or refund process, we will reassess any expenses incurred by the customer and collect relevant fees.

Upon arrival of your shipment, please check the outer packing immediately to see if it is in good condition and if there are any damaged or lost items. If the damage is unacceptable, please reject it and ask the carrier to return the shipment. If the damage is acceptable, please pay attention to any issues on the delivery receipt. Please keep a copy of your receipt for on-site photos and send it to us. If the issue is not noted in the delivery receipt, we cannot guarantee any compensation for damaged or lost items.

Signing a delivery receipt indicates that the signatory has received the shipment under acceptable conditions. If you discover that a product is damaged or contains missing items after receiving the delivery, you must report the damaged or lost items to kmxindustrial within 3 business days. In all cases, take a picture or video showing the damage and send it to the kmxindustrial service team. Once the damage is confirmed, we will send you a replacement. After 3 days, kmxindustrial will not be liable for any reported shipping loss or loss of items.

You must remember to keep all original packaging materials including all accessories, components/parts, and documentation in case you need to return the product to us. It is your responsibility to rebox, reset, redecorate, or repack the product and have it ready for loading by the operator.

Pre-Order Products

Products identified as “Pre-order” on the product page are not immediately available for dispatch. The “Pre-order” designation, together with the estimated processing, shipping, or delivery information shown on the product page, forms part of the order information available to the customer at the time of purchase.

By placing a pre-order, the customer acknowledges that the order is being placed before the product is ready for immediate shipment and agrees to the estimated shipping or delivery window displayed on the applicable product page. Any estimated shipping or delivery time is provided for reference only and is not a guaranteed delivery date. Estimated timing may be adjusted based on inventory changes, replenishment schedules, supplier availability, inbound transportation, weather, carrier conditions, or other circumstances affecting fulfillment.

The standard processing and delivery times stated elsewhere in this policy apply after the pre-order product becomes available for fulfillment. They do not mean that a pre-order product will be shipped immediately after the order is placed while the product is awaiting inventory.

After the pre-order product becomes available and the order is ready for fulfillment, we will process and ship the order in accordance with the applicable shipping arrangements. Once shipment is released and tracking information becomes available, the customer may check the order status through the website or contact us at service@kmxequipment.com.

A pre-order that has not yet shipped is not considered lost, abandoned, or improperly withheld solely because the product is awaiting inventory or because an estimated shipping or delivery window has been adjusted. If you have questions or concerns regarding a pre-order, please contact us through our online chat, or by email at service@kmxequipment.com before initiating a payment dispute. We will review the order status and provide assistance under our applicable policies.