Refund Policy

Refund Process

Please contact customer service at yuanxin01@cfgindustrial.com indicating the item you are returning and the reason for your refund. Upon doing so, we will reply within 24 hours. For damaged or defective products, we at Kmxindustrial require pictures or videos of the defective or damaged items to process the return or refund.

Once the return request is approved, we will provide you with a shipping label. Please attach the label and send the package to the designated location. Unauthorized return items will not be accepted and sent back.

The items to be returned must be packaged together with the original packaging, and all the included accessories must be placed together in the package as well.
We will process the refund to your original payment method within 5 business days after receiving the package.

Non Returnable Items

  • Products damaged due to negligence.
  • Products damaged due to unauthorized modification of products.
  • Products damaged by natural disasters.
  • Products damaged due to non-compliance with user manuals.
  • Products damaged due to natural wear and tear on worn parts such as belts and blades.
  • Products damaged due to use in non product design environments.
  • Stolen or lost products.
  • Products have been opened and are no longer wanted (non-quality related reasons)

Returnable Items

  • Products that cover defects in materials used for manufacturing products.
  • Products that cover process defects under normal use.
  • Products that cover components that are damaged during normal use.

Fee

At Kmxindustrial, we take pride in providing excellent customer service, and any return fees will be determined on a case-by-case basis.

If the order is canceled before shipment, no fees will be charged. Customers only need to send a cancellation request to our customer service team.

If an order is canceled after shipment, the customer is responsible for any applicable round-trip transportation costs, which will be deducted from the refund.

The shipping fee for products depend on the product's weight, size, delivery distance, and shipping method.

For more information, please click: Returns & Exchanges

Order Cancellation

If your order has already shipped (and you have an active tracking number), order cancellation won’t be possible. Please review our return policy to start the return process.

Contact us via phone or our real-time chat: Tel: 1-832-993-8676, Real-time chat: https://www.Kmxindustrial.shop, or email: yuanxin01@cfgindustrial.com.

If your order is already en route (with an active tracking number):

If you ordered through a salesperson: Reach out to them directly.

If you placed your order online: Call us at 1-832-993-8676. We’ll arrange to reroute the item back to our facility, and once it’s in our possession, we’ll process your refund. Note that a 15% restocking fee will be deducted from your refund amount.

If you’ve scheduled a delivery appointment with the local courier but need to cancel last minute: Simply refuse the delivery and request it be returned to the sender. Once the item arrives back at our warehouse, we’ll issue your refund (minus the 15% restocking fee).

Various Return Situations

  • Damaged Upon Receipt

    Once we confirm the damage, you have the option to repair the product or return it for replacement at no additional cost. We will have our technical support team provide repair services. If you prefer to repair the product through a third-party service provider, you must first obtain authorization from Kmxindustrial.

  • Incorrect Quantity of Products

    If you receive an incorrect quantity of the product, please contact Kmxindustrial and provide the order number and product picture, as well as the quantity of the product received. If we confirm that the quantity of product shipped is incorrect, we will send the missing product to you free of charge.

  • Missing Parts

    When you receive the product, please make sure that all parts on the packing list are included. If you find any discrepancies, contact us and provide the missing parts in the packaging. Upon doing so, we will send the missing parts to you free of charge.

  • Defective Products

    If any of our products do not work properly, please contact Kmxindustrial customer service for technical support. If we determine that the product is defective and beyond repair, you may choose to replace or return the product free of charge and receive a full refund.

Kmxindustrial will confirm receipt of the returned goods within 5 days and inform you whether the goods meet the return conditions. After receiving the returned product, it typically takes up to 5 business days (longer on weekends or holidays) to issue a refund. Once the refund is processed, you will receive an email with the refund amount and refund ID. In general, the refund will be paid back to your original payment method. The refund will be credited to your original payment method, and the specific timing will depend on the bank’s processing time. 

Service Notice:

Defective machines/parts/returns

Kmxindustrial's return policy is subject to specific circumstances. In most cases, any problems can be resolved by calling for a diagnosis and sending replacement parts. All Kmxindustrial equipment comes with a one-year warranty for the entire machine. Kmxindustrial will ship the repair parts to the customer after confirming the cause of the malfunction of the machine purchased by the customer.

As the machine warranty does not cover labor, there is no compensation for the time spent by the customer or a third party on the complete machine repair or part replacement. Before sending any part, Kmxindustrial may require photos or videos as diagnostic evidence to help determine the cause of the problem, and it is the customer's responsibility to cooperate in providing the required photos and videos.

If the after-sales problem cannot be solved by sending parts, Kmxindustrial may choose to return the machine to Kmxindustrial's warehouse for repair. This decision is solely at Kmxindustrial's discretion. If the customer decides to return the product for repair, Kmxindustrial will repair the product and then return the repaired machine to the customer.

Kmxindustrial may choose to send new machines/accessories to the customer instead of conducting on-site repairs or sending them for repair, and this decision is also entirely at Kmxindustrial's discretion. In most cases, Kmxindustrial will pay for transportation costs, and Kmxindustrial reserves the right to decide on exceptions.

Cancel order/return

Kmxindustrial takes pride in delivering quality garden machinery, construction machinery, tractors/sliders to customers and strives to make every customer happy with their order.

If the customer changes his purchase intention and cancels the order, he needs to fill in the form on the website and submit it, waiting for Kmxindustrial’s consent. 

Due to dissatisfaction with the machine, Kmxindustrial may choose to accept the return of the machine. The customer must notify Kmxindustrial of the machine within one week of its arrival at the customer's delivery address. Kmxindustrial is not responsible for any expenses or losses exceeding the actual purchase price of the machine.


For any questions regarding the return policy, please contact Kmxindustrial prior to purchase.

Our email: yuanxin01@cfgindustrial.com