Returns & Exchanges

Any products that you have purchased are eligible for a refund or exchange within 30 days of the shipment date. 

How to Return or Exchange Goods

Obtain Return Authorization: We do not accept returns without a return authorization. To obtain this, it is required that you take a photo of the item and send it to our customer service email service@kmxequipment.com providing as much information as possible regarding your return. 

Regarding Exchange: 

1) Exchanges Before Shipment: Please contact our team or your salesperson immediately. We are glad to modify your order or exchange product models with zero processing fees before the shipment leaves our facility (any price difference will be adjusted accordingly).

2) Exchanges After Shipment: When obtaining a return authorization, please inform us of the product SKU you would like to exchange for. The customer is responsible for the round-trip freight costs associated with returning the initial item and shipping the replacement unit. To get the fastest exchange service, you may purchase your new item first; once we receive and inspect the returned goods, your original order will be refunded in accordance with our return fee policy.

Repackaging Instructions: When we approve your return/exchange, we will confirm with you to see if the packaging meets our requirements.

Products must be in their original packaging, and opened products are not eligible for return.

Federal law requires all machines using gasoline, petroleum, or other flammable liquids to discharge flammable liquids before shipment.

Covers and plugs with flammable liquids must be naturally ventilated and dried for 24 hours before transport to ensure safety. Please note: The responsibility for the violation of this law belongs to the sender of the goods.

Safe repackaging of products: All products should be packaged in their original packaging for safe transportation. kmxindustrial®️ shall not be liable for any losses caused by returns with improper packaging.

If your product is shipped back on a pallet, it needs to be secured with ropes or straps and the item must be covered with cardboard or plastic to prevent overturning and damage.

Non Returnable Items:
Products damaged due to negligence.
Products damaged due to unauthorized modification of products.
Products damaged by natural disasters.
Products damaged due to non-compliance with user manuals.
Products damaged due to natural wear and tear on worn parts such as belts and blades.
Products damaged due to use in non product design environments.
Products have been opened and are no longer wanted (non-quality related reasons)

For more information, please click: refund policy

Fee

Order Cancellation Fee

1. Order Cancellation Prior to Shipment:
If you request to cancel an order before it has been dispatched from our warehouse, your refund will be processed minus the non-refundable payment processing fees incurred through Shopify Payments (e.g., Credit/Debit Cards, Shop Pay, Apple Pay, Google Pay).

Order Cancellation In-Transit / After Dispatch:
If your order has already shipped (with an active tracking number/BOL), direct order cancellation is no longer possible. 

2. If your order is already en route:
- If you ordered through a salesperson: Reach out to them directly.
- If you placed your order online: Please email service@kmxequipment.com. We will arrange to reroute the item back to our facility. Once received and inspected, we will process your refund minus the non-refundable payment processing fee, applicable round-trip freight costs, and a 15% restocking fee.
- If you cancel during scheduled delivery appointment: Simply refuse delivery and request return to sender. Once received back at our warehouse, your refund will be issued minus the payment processing fee, round-trip freight costs, and the 15% restocking fee.

Return/Exchange Fee
Returns are accepted within 30 days from the date of delivery.
Customers are responsible for returning the product to the designated kmxindustrial return location. Alternatively, they may choose to pay a return shipping fee, and kmxindustrial will arrange a logistics company for pickup.

For Buyer-Initiated Returns (e.g., change of mind, ordered wrong item, no longer needed):
The final refund will be issued minus:
1. The non-refundable payment processing fee based on your checkout method;
2. Round-trip transportation freight (both original outbound shipping absorbed by kmxindustrial and the return shipping fee);
3. Applicable restocking and inspection fees (up to 15%).

(The one-way shipping fee for products depends on the product's weight, dimensions, delivery distance, and freight method.)

We will process the net refund to your original payment method within 5 business days after receiving and inspecting the package at our facility. (Specific posting time depends on your bank's processing schedule).

Our Warehouse Address:

  • CA:
    2602 Halladay St Santa Ana, CA 92705-5601
  • IL:
    6200 S Oak Park Ave, Unit B Chicago, lL 60638-4016
  • TX：

    4433 South Dr ,Houston ,TX 77053

Please contact customer service for the exact return address before returning the product.